Support

At 7 Spins Casino, support is built to be simple, direct, and reliable. You can reach us by live chat, email, or phone—whichever fits your mood. Whether you’re checking a bonus, sorting a deposit, or troubleshooting a game, the team aims to give clear, fair answers so you can get back to playing with confidence.

Live chat, email, and phone — what to expect

Live chat: Available on the site for real-time help. Typical response time is under 2 minutes for common issues, and a friendly agent will stay with you until things are resolved.

Email: For detailed requests or documents, email support@7Spins.com. Expect a reply within 12–24 hours in most cases. Complex cases sometimes take a little longer, but you’ll get a status update so nothing is left hanging.

Phone: If you prefer to talk, call our USA & Canada toll-free line at 1-800-274-7345. Calls are answered promptly during regular and late hours, and you’ll reach a trained representative who can walk you through account, transaction, or technical questions.

All channels are staffed to provide ongoing coverage, so help is available around the clock. If an issue requires escalation, support will fast-track it and keep you informed about progress.

Quick answers in the Help Center

Before contacting support, try the Help Center and FAQ for instant clarity on common topics like account setup, verification, deposits, withdrawals, and bonus terms. The FAQs are organized to save you time and maintain momentum—perfect for quick answers late at night or between sessions.

What the support team can help with

Our agents handle a wide range of player needs: account verification, password resets, deposit and withdrawal guidance across multiple payment methods (including Bitcoin, Visa, MasterCard, and popular e-wallets), bonus and wagering questions, game issues, and technical troubleshooting. The team is trained on casino policies and responsible gambling tools and will point you to deposit limits, time-outs, or self-exclusion if you ask for them.

When documentation is needed for verification or payment questions, support will explain exactly what’s required and how to submit it so you get the quickest resolution.

A personal, trustworthy approach

We know asking for help can feel awkward. Our goal is to make every interaction friendly, straightforward, and respectful. Expect clear steps, honest timelines, and staff who listen. We don’t promise guaranteed outcomes, but we do promise that support will work to resolve your issue fairly and promptly.

If you’d like a broader look at the site before contacting support, see our 7 Spins Casino review for details on games, bonuses, and banking options.

Reach out anytime—support is here to help you find balance, keep play fun, and get back to the action.